Frequently Asked Questions
Everything you need to know about our premium cookware and kitchen solutions.
What makes Granitestone cookware different from traditional non-stick pans?
Granitestone uses a specialized mineral-reinforced coating that is triple-layered for maximum durability. Unlike traditional pans, ours are PFOA-free, metal-utensil safe, and designed to withstand high heat without losing their non-stick properties.
Are Granitestone products dishwasher and oven safe?
Yes, most of our cookware is dishwasher safe for easy cleanup and oven safe up to 500°F. We recommend checking the specific product details for items with silicone or stay-cool handles to ensure maximum temperature compatibility.
How long does shipping take and what are the costs?
We offer standard shipping across the contiguous United States, which typically takes 5-7 business days. Shipping costs are calculated at checkout based on your location and order weight, with free shipping available on orders over a certain threshold.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund or exchange.
Can I use Granitestone cookware on an induction cooktop?
Select Granitestone collections are specifically designed with an induction-compatible base. Please look for the 'Induction Ready' badge on the product page to ensure compatibility with your stovetop.
Do I need to use oil or butter when cooking?
Due to our ultra-non-stick mineral coating, you do not need to use oil or butter to prevent sticking. However, you may still use them for flavor enhancement if desired.