Returns & Exchanges

At Granitestone, we stand behind the quality of our cookware and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the unused Granitestone products in their original packaging, ensuring all handles and lids are protected.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

4

Receive Your Refund

Once our warehouse inspects the returned cookware, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing